Frequently Asked Questions

Table of Contents

  1. Feeding Raw
  2. Minimum Order
  3. Bulk Deal
  4. Shipping
  5. Delivery Schedule
  6. Cut-Off Time 
  7. Returns

 


Feeding Raw

What’s a raw diet?

The Biologically Appropriate Raw Foods of BARF diet has been around for a long time.  Carnivors in the wild have been eating raw meat, bones, vegetables and fruit for thousands of years, and those ingredients make up the basis of a BARF or raw food diet. 

In an effort to replicate biologically appropriate food while honoring the movement of locally grown and sourced food, our trusted supplier, Dogs’ Choice offers frozen raw food.  Dogs’ Choice products use a variety of locally raised proteins including beef, chicken, and turkey.  Most of our protein mixes are available with a vegetable formula if you're looking for an easy way to enhance the nutritional value of your pups meal.  

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How do I switch to a raw diet?

When you decide to switch to raw food, do it gradually.  If your dog has been eating kibble it will need some time to adjust to a protein rich diet.  Give one fourth raw food with three fourths of the existing diet on day one.  If your dog adapts well, increase the raw food by a quarter each day so that you are feeding one hundred percent raw by day five.  If your dog develops an upset tummy, back off on the change and do it more gradually.  In the event, your dog just doesn’t take to a raw food diet please don’t continue.  Just like humans, not every dog will take to every type of food.  You know your dog best. 

How much raw food should I feed my dog?

Guidelines on quantities to feed when you switch to a raw diet vary between 1%-2% of your dog’s weight per day.  Puppies under two years old need more nutrition and may eat up to 2-10% of their weight depending on their age.   

You notice we said guidelines…  That’s because a dog’s metabolism and level of activity varies as wildly from one dog to another as yours and mine.  If you have a highly active working dog that is heavily exercised, you may need to feed more than the guideline.  A sedentary, couch-potato, even a very lovable one, may need less.  The quantity you feed your dog is not a measure of your love.  Start with the guidelines, keep an eye on your dog's weight and over time determine the ideal amount to keep your dog healthy and trim.  

We started out feeding our German Shepherd 2% of her body weight.  When she hit about five years old we had to cut back as she was beginning to put on weight and keep it.  We lovingly called her a big boned girl until the vet said, she needed to lose weight.  We trimmed back the amount we fed her, under our vet’s advice, and she slimmed down nicely.  Now she is in maintenance mode on roughly 1% of her body weight per day.

To learn more, check out our blog post on how much to feed the raw fed dog.  

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How is the raw food packaged?

Our trusted source, Dogs’ Choice, packages the raw food into 1 and 2-pound tubes similar to what you might find hamburger in at the grocery store.  The tubes are stored frozen and delivered frozen.  You select the tube size which is most convenient for you and suitable for your dog’s needs.  The tube size you choose is packaged into a box weighing 40 pounds/18.14 kg for delivery to your door.

What do I do with the raw food when it arrives?

Put it into your freezer only removing a tube or two at a time depending on the quantity your dog will eat within 2-4 days.  Some people choose to feed the food half thawed.  We prefer to unwrap, thaw and keep our dog’s raw food in the fridge in a tightly sealed container.

One trick we use is to run a knife around the middle of of a frozen tube, slicing open the plastic.  Then run the knife end to end on the tube.  You will be able to easily peel the frozen tube and place it in a container for thawing and storage in the fridge.  Check out our how to video on Instagram 

Remember you are dealing with raw meat and you must take all the proper precautions of washing your hands and wiping clean all surfaces.

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Minimum Order 

Is there a minimum order?

The minimum order is $50.00.  We deliver to your door in the metro Calgary and Edmonton areas on a weekly basis, please check the delivery schedule for the dates to your area.  A $5.00 shipping fee is applied at checkout to orders up to $450. 

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Bulk Deal

Do you offer a bulk deal?

If you order eight boxes of any one type or combination of types of the frozen dog food (beef, chicken, or turkey) we will apply a bulk discount of 20% at checkout.  Complete your order, select the Checkout button.  On the next screen, enter the discount code BULK. The system will apply the discount.  Below your order you will see the full amount less the discount, and the new total.

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Shipping

How much is the shipping fee?

A $5.00 fee applies to all orders up to $450.00.  Orders over $450 enjoy free delivery.

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How does delivery work?

We handle our own deliveries.  Your delivery will arrive at the shipping address you key into the online store.  We plan an optimum route based on the orders received and are unable to guarantee a specific time of day.  Deliveries will arrive between 8 a.m. and 6 p.m.

You may leave a note regarding your order when you place it online.  When the weather is hot, you do need to get your order into a freezer as soon as possible.  It can’t sit on the door step or it will be a thawed soggy mess of Doggy Moggy.  Some of our customers have their order delivered to a friend or relative who is home during the day to ensure that the quality of their delivery is maintained. Others request the delivery to their place of work.

 

Do you deliver outside metro Calgary and Edmonton areas?

We deliver in Alberta. If you are interested in purchasing raw food but are not located in the metro Calgary, metro Edmonton, or Red Deer areas, please call 403-846-7608.  We are expanding our network throughout Alberta and although we might not be in your area weekly, we will do our best to get our product to you.

For those in the Bonneville, Drayton Valley, and Edson area we will be happy to connect you with our associates there.  We are establishing a broader distribution network all the time, so give us a call.

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Delivery Schedule

What is the delivery schedule?

 We offer weekly deliver to metro Calgary, metro Edmonton, and Red Deer with a few exceptions.  Sign up for the newsletter and follow on social media to stay in touch with delivery changes.  While we strive to be consistent with delivery days, some weeks require an additional day due to the amount of orders we receive.

Watch for your email confirming delivery day

After your order is placed, you will be notified by email confirming your delivery day.  Delivery confirmations are sent by the end of the day every Monday.  If you ordered after our cut off, your email will be sent to you the Monday following order placement.  Delivery confirmations are sent by the end of the day every Monday.  Calgary customers can expect delivery on Tuesday OR Thursday. Edmonton customers will receive delivery on Wednesday OR Friday. If there are any issues, please email info@granddog.ca or call (403)846-7608.  We want happy customers and well-fed pups.

Below is an outline of how orders are typically split up for the week.  Please always refer to the Monday emails for your confirmed delivery day.

TUESDAY: Airdrie, Red Deer, Calgary NW, Calgary SW, Cochrane, Bragg Creek Area

WEDNESDAY: Edmonton

THURSDAY: Calgary NE, Calgary SE, Chestermere, Langdon, Okotoks

FRIDAY: Leduc, Sherwood Park, St. Albert, Spruce Grove, Stony Plain, Camrose, Beaumont, Fort Saskatchewan, Millet, Wetaskiwin

 

Expanding Delivery Areas

We are expanding our Alberta deliveries and establishing local distributors in other communities.  If you are outside the regular weekly delivery areas, please call 403-846-7608 to find out when we will be in your area next. 

 

Calgary Area

Edmonton Area

October 6 & 8, 2020

October 13 & 15, 2020

October 20 & 22, 2020

October 27 & 29, 2020

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

October 7 & 9, 2020

October 14 & 16, 2020

October 21 & 23, 2020

October 28 & 30, 2020

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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Cut-Off Time 

Is there a cut-off time for placing orders?

The cut-off time to place your order is 12 pm MT Monday for delivery the same week. 

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Returns

What is your return policy?

Our goal is for you and your dogs to be happy with the food we provide. We understand some doggos might have unexpected allergy issues or may be picky eaters, and that’s why we are happy to exchange unopened frozen food packed in the original box within two weeks of invoice date.

You may exchange for a different product and we will credit you for the original amount charged for the item you returned less the value of any food consumed and a 20% restocking fee.  Returned food must be repackaged in a box with our name clearly stated on it - please no plastic bags.  Place it outside on the agreed upon day for the pick up. Call us at (403) 846-7608 or email info@granddog.ca to arrange your return.

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