Frequently Asked Questions

Table of Contents

  1. Feeding Raw
  2. Minimum Order
  3. Bulk Deal
  4. Shipping
  5. Delivery Schedule
  6. Cut-Off Time 
  7. Returns


Feeding Raw

What’s a raw diet?

The Biologically Appropriate Raw Foods of BARF diet has been around for a long time.  Omnivores in the wild have been eating raw meat, bones, vegetables and fruit for thousands of years, and those ingredients make up the basis of a BARF or raw food diet. 

We work with partners to provide your pups with high quality raw food to honour their biological requirements as animals.  We offer a variety of proteins including beef, chicken, and turkey.  Most of our protein mixes are available with a vegetable formula if you're looking for an easy way to enhance the nutritional value of your pups meal.  

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How do I switch to a raw diet?

When you decide to switch to raw food, do it gradually.  If your dog has been eating kibble it will need some time to adjust to a protein rich diet.  Give one fourth raw food with three fourths of the existing diet on day one.  If your dog adapts well, increase the raw food by a quarter each day so that you are feeding one hundred percent raw by day five.  If your dog develops an upset tummy, back off on the change and do it more gradually.  In the event, your dog just doesn’t take to a raw food diet please don’t continue.  Just like humans, not every dog will take to every type of food.  You know your dog best. 

How much raw food should I feed my dog?

Guidelines on quantities to feed when you switch to a raw diet vary between 1%-2% of your dog’s weight per day.  Puppies under two years old need more nutrition and may eat up to 2-10% of their weight depending on their age.  For more detail on puppy feeding, check out our Guide to Feeding Raw Food to Puppies here.   

You notice we said guidelines…  That’s because a dog’s metabolism and level of activity varies as wildly from one dog to another as yours and mine.  If you have a highly active working dog that is heavily exercised, you may need to feed more than the guideline.  A sedentary, couch-potato, even a very lovable one, may need less.  The quantity you feed your dog is not a measure of your love.  Start with the guidelines, keep an eye on your dog's weight and over time determine the ideal amount to keep your dog healthy and trim.  

We started out feeding our German Shepherd 2% of her body weight.  When she hit about five years old we had to cut back as she was beginning to put on weight and keep it.  We lovingly called her a big boned girl until the vet said, she needed to lose weight.  We trimmed back the amount we fed her, under our vet’s advice, and she slimmed down nicely.  Now she is in maintenance mode on roughly 1% of her body weight per day.

To learn more, check out our blog post on how much to feed the raw fed adult dog.  

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How is the raw food packaged?

The raw food is packaged in 1 and 2-pound tubes similar to what you might find hamburger in at the grocery store.  The tubes are stored frozen and delivered frozen.  You select the tube size which is most convenient for you and suitable for your dog’s needs.  The tube size you choose is packaged into a box weighing 40 pounds/18.14 kg for delivery to your door.

What do I do with the raw food when it arrives?

Put it into your freezer only removing a tube or two at a time depending on the quantity your dog will eat within 3-5 days.  Some people choose to feed the food half thawed.  We prefer to unwrap, thaw and keep our dog’s raw food in the fridge in a tightly sealed container.

One trick we use is to run a knife around the middle of of a frozen tube, slicing open the plastic.  Then run the knife end to end on the tube.  You will be able to easily peel the frozen tube and place it in a container for thawing and storage in the fridge.  Check out our how to video here. 

Remember you are dealing with raw meat and you must take all the proper precautions of washing your hands and wiping clean all surfaces.  Click here for more raw dog food safety tips.  

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Minimum Order 

Is there a minimum order?

The minimum order is $50.00.  We deliver to your door in the metro Calgary and Edmonton areas on a weekly basis, please check the delivery schedule for the dates to your area.  A $5.00 shipping fee is applied at checkout to orders up to $250. 

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Bulk Deal

Do you offer a bulk deal?

If you order eight boxes of any one type or combination of types of our 40 lb boxes of frozen dog food you are eligible for a discount of 15%.  Eligible orders will have the discount applied automatically at checkout.  Complete your order, select the Checkout button.  Below your order you will see the full amount less the discount, and the new total.  Sale items are not included in the bulk discount.

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How much is the shipping fee?

A $5.00 fee applies to all orders up to $250.00.  Orders over $250 enjoy free delivery.

All Four Leaf Rover supplements and Mine Pet Platters ship Canada wide (excluding New Brunswick & Quebec) with a minimum $50 order. 

If you are outside our delivery zones, please contact us for a shipping quote & to order Four Leaf Rover/Mine Pet Platter products at   

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How does delivery work?

We handle our own deliveries.  Your delivery will arrive at the shipping address you key into the online store.  We plan an optimum route based on the orders received and are unable to guarantee a specific time of day.  Deliveries will arrive between 8 a.m. and 6 p.m.

You may leave a note regarding your order when you place it online.  When the weather is hot, you do need to get your order into a freezer as soon as possible.  It can’t sit on the door step or it will be a thawed soggy mess of Doggy Moggy.  Some of our customers have their order delivered to a friend or relative who is home during the day to ensure that the quality of their delivery is maintained. Others request the delivery to their place of work.


Do you deliver outside metro Calgary and Edmonton areas?

We deliver in Alberta. If you are interested in purchasing raw food but are not located in the metro Calgary, metro Edmonton, or Red Deer areas, please call 403-846-7608.  We are expanding our network throughout Alberta and although we might not be in your area weekly, we will do our best to get our product to you.

For those in the Bonnieville and Drayton Valley area we will be happy to connect you with our associates there.  We are establishing a broader distribution network all the time, so give us a call.

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Delivery Schedule

What is the delivery schedule?

 We offer weekly deliver to metro Calgary, metro Edmonton, and Red Deer with a few exceptions.  Sign up for the newsletter and follow on social media to stay in touch with delivery changes.  While we strive to be consistent with delivery days, some weeks require an additional day due to the amount of orders we receive.


Order cut-off times

The cut-off time to place your order is 12 pm MT Monday for delivery the same week.  Orders received after the cut off will be delivered the following week.

Calgary customers can expect delivery on Tuesday OR Thursday. Edmonton customers will receive delivery on Wednesday OR Friday.  Refer to our list below to confirm when we are in your area next. 

If there are any questions, please email or call (403)846-7608.  We want happy customers and well-fed pups.

Delivery Locations

TUESDAY: Blackfalds, Calgary NW, Calgary SW, Cochrane, Lacombe, Millet, Ponoka, Red Deer, Rocky View, Sylvan Lake, Wetaskiwin 

WEDNESDAY: Edmonton 

THURSDAY: Airdrie, Calgary NE, Calgary SE, Carstairs, Chestermere, Crossfield, Didsbury, Innisfail, Langdon, Okotoks, Olds

FRIDAY: Ardrossan, Beaumont, Bon Accord, Camrose, Devon, Fort Saskatchewan, Gibbons, Leduc, Morinville, Nisku, Sherwood Park, St. Albert, Spruce Grove, Sturgeon County

Expanding Delivery Areas

We are expanding our Alberta deliveries and establishing local distributors in other communities.  If you are outside the regular weekly delivery areas, please call 825-401-3572 to find out when we will be in your area next. 



Calgary Area

Edmonton Area

May 7 & 9, 2024

May 14 & 16, 2024

May 21 & 23, 2024

May 28 & 30, 2024


May 8 & 10, 2024

May 15 & 17, 2024

May 22 & 24, 2024

May 29 & 31, 2024



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Cut-Off Time 

Is there a cut-off time for placing orders?

The cut-off time to place your order is 12 pm MT Monday for delivery the same week. 

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What is your return policy?

Our goal is for you and your dogs to be happy with the food we provide. We understand some doggos might have unexpected allergy issues or may be picky eaters, and that’s why we are happy to return unopened frozen food within two weeks of delivery date. 

We will refund you for the value of the original product price less a 30% return fee.  Returned food must be repackaged in a closed box with our name clearly stated on it - no plastic bags.  Place it outside by 9 am on the agreed upon day for the pick up.  Food that has not been packaged properly or has completely thawed is not returnable.

All 10 lb boxes of raw pet food are final sale. 

Call us at 877-494-0682 or email to arrange your return.

If for any reason you're not completely satisfied with your Four Leaf Rover products, we offer a 30 day full product refund less shipping.

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