Refund policy

Our goal is for you and your dogs to be happy with the food we provide. We understand some doggos might have unexpected allergy issues or may be picky eaters, and that’s why we are happy to return unopened frozen food within two weeks of delivery date. 

We will refund you for the value of the original product price less a 30% return fee.  Returned food must be repackaged in a closed box with our name clearly stated on it - no plastic bags.  Place it outside by 9 am on the agreed upon day for the pick up.  Food that has not been packaged properly or has completely thawed is not returnable.

The following items are final sale: 10 lb boxes of raw pet food, all raw food variety boxes, opened packages of treats/dry food, bones, goat milk, eggs, and chews.  

Four Leaf Rover, Adored Beast, Animal Biome, Mine Pet Platter Returns

We offer a 60 day guarantee for Four Leaf Rover, Adored Beast, Mine Pet Platter or Animal Biome products.  If for any reason your pets don't agree with these products, just return it within 60 days for a full refund.  We will cover shipping.

Gut Health Tests and Mine Pet Platters must be unopened and unused to be eligible for returns. 

Call us at 877-494-0682 or email info@granddog.ca to arrange your return.